Do You Hear What I Hear ????
An Exercise in Listening
One of my favorite blogs, Hollywood Housewife, has been on a challenge a month for 2014. Each month she challenges herself to really do ONE thing and do it well. It's a concept I like. Haven't tried it, but I like it in theory.
The Hollywood Housewife.
She's originally from Oklahoma which makes me wonder.
What is it about Oklahoma that breeds these great bloggers?
And of course she found it hard (that's why it's called a challenge) but overall it was worth it and enlightening and all those good things that should come from completing a challenge.
Which got me to thinking about Bunny and her new job. She is a waitress at a sports bar and she told me one night that a guy came in and mentioned his cat had died. This was right after our Maxy Cat had passed away and I asked if she had shared that with him. She said No. In training they were taught to not share. People don't want to hear about her, they want to be heard. Which is very true and also probably why she does very well in tips. And why the chain she works for is very successful.
Sweet Maxy Cat.
May he rest in peace.
Of course, people ask questions and conversations get started but I'm working hard at remembering to listen, not talk.
It's a challenge but it is also great training.
Because part of my job is being a barista.
And if you walk into Starbucks or wherever you regularly get your caffeine fix, what do you do? Probably the same thing I do.
Rattle off your request mindlessly in one breath.
"A largenonfatvanillalattewithsoymilk, please."
Or something along those lines.
So I am learning to really concentrate on the response to "what can I get you?"
Because honestly, the first few times I asked that, I was still on "large" while the customer was getting out their money and looking expectantly at me for their drink.
All those coffee options...
please order slowly.
Can you hear what I hear?